You may cancel any order before shipment by contacting us using email or phone.
Once an order is in transit, delivery may not be cancelled. However, the items may be returned if they meet the following guidelines:
You may return most new, unused items within 30 days of delivery for a full refund or exchange exclusive of shipping costs. Returned items must be new and in resalable condition, in the original packing, with all materials and with tags attached. Essential Photo Gear is not required to pay return shipping. Used items will not be accepted for refunds unless the item is defective. Customers are responsible for return shipping costs unless the return is the result of our error or a defective item, and must contact us for a return authorization before shipment. Essential Photo Gear will pay both the original and the return shipping costs if the return is a result of our error.